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The Client Centric Index is the world’s first diagnostic test designed to help service businesses transform their performance and profitability by aligning their capabilities, structure and culture more closely to their clients and markets.

It comprises 12 questions. It takes 5 minutes to complete online. It compares your business against a benchmark of similar service businesses. It’s the routemap to becoming Client Centric.

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If you’d like to know more about working with us, please send your CV and a covering letter to The Careers Manager at contact@gullandpadfield.com

The Client Centric approach to strategy

Firms that follow a Client Centric approach can increase profits by 5% - 17% through better service delivery and client loyalty.

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How Client Centric is your business today?

Take the Client Centric Index test to benchmark your business against competitors in your sector and region.

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Start a Client Centric programme today

The Client Centric Index helps you identify the first steps towards the positive transformation of your business.

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